FAQ
The processing, confidentiality, and security of your personal data is important to us. We are committed to offering you personalized services while respecting your privacy and choices in accordance with the applicable personal data regulations, in particular, the General Data Protection Regulation (GDPR) for customers residing in the EU, and those regulations applicable to you as residents of your home State for customers residing in the world. In order to provide you with the same personalized service worldwide, your data may be utilized by ZIYEL entities situated in the Netherlands and abroad, including countries where the applicable personal data legislation differs from that enforced in your own country or within the European Union. For example, we may need to use your personal data in order to access your purchase history from a boutique. Your personal data might also be processed by ZIYEL for the purposes described above by our trusted third-party suppliers. We take all necessary safeguards, notably contractual, technical, and organizational measures to guarantee the privacy and security of your data and to protect such data from any misrepresentation, damage, destruction, or access by unauthorized third parties. It is important that you can control your personal data. In accordance with GDPR, you have the right to access and make corrections to your personal data, in addition to the right to request its removal, to oppose the use of your data providing you have a legitimate reason, and to obtain limitation and portability as far as this is applicable. You are also able to request to no longer receive personalized communications about our products and services. You may contact our Data Protection Officer at the following address: boutique@ziyel.com
By subscribing to the ZIYEL Newsletter, you will be one of the first to hear about new products, events and news from the MHAYA.
To subscribe to our newsletter, please visit the “Newsletter” section and fill in the registration form. If you wish to unsubscribe from our newsletter, click on the link at the bottom of each ZIYEL newsletter.
A product is available for online purchase whenever the word “Order” appears. If you wish, reserve your articles at the boutique of your choice.
ZIYEL products are sold online on our webshop.
Some of our ZIYEL items are available for purchase on the ziyel.com website. In order to check the availability of an item, choose the article that interests you on our website and click on it. This will result in one of two things:
If the “order” button appears, this means that you can order it online. Please be aware that only the available sizes will be displayed.
It is, however, possible that the item you are looking for is not available for online purchase, in which case it will be marked “only available in boutiques”. You can also contact the client service center, where our client advisors will be delighted to assist you with your purchases and, if you wish, reserve your articles at the boutique of your choice.
The products on the website are organized by categories and by product line.
Please use the search engine, indicated by a magnifying glass, and enter the key words. All the products with a relevant match to your search will be presented. If you have seen a ZIYEL product in the press (magazine, TV ad, social media, etc.) that is of interest to you and you cannot find it on our website, please contact our Client Service Center. Our Client Advisors will provide you with information on the product features and availability in boutiques.
We invite you to visit one of our ZIYEL online boutiques to discover our selection of items and prices. We will be happy to show you our collections.
Still have questions? mail us at boutique@ziyel.com
