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How long is shipping?
Ziyel offers you fast and secure delivery methods. Standard DHL (4-5 business days). Estimated delivery time from the time of shipment. Shipping within 36 hours. Orders placed before 12 p.m. are processed within the next 3 days and orders placed after 12 p.m. within 4 days.

How do I return?
Visit our returns center.
Enter your order number and email address to start.
Follow the instructions and select the items you want to return.
Once your request is approved, you will get a confirmation email with shipping guidelines.


What items are returnable?
Within 21 days from the date of purchase.
In unused and resellable condition.
In the original packaging with all the tags intact.

What items are non-refundable?
The following items cannot be returned:

  • Giftcards
  • Discounted items (if applicable).
  • The item i received is damaged

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?
The following refund options are supported:

Refund to the original payment method.
Refund to store credit (if applicable).

How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 – 7 working days after approval.

My question is not addressed…
If you have any queries regarding return or refund, reach out to us.

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